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Privacy policy
Last updated 7.12.2024
Introduction
Welcome to That Inner Stuff. This privacy policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.thatinnerstuff.com, which offers psychological coaching and brief therapy services. If you have any questions or concerns, please contact us at hello@thatinnerstuff.com
1. Information We Collect
To provide you with effective mental health support, we collect specific information directly from you when you visit our website or request our services.
Contact Form Data:
If you submit a query through our contact form, we collect your first name, last name, email address, as well as any information you provide in the message field.
Billing Information:
When booking a therapy or coaching session, we may collect your name, email address, and billing address to process your payment.
Cookies and Usage Data:
Our website, hosted on Squarespace, uses cookies and similar tracking technologies to enhance your browsing experience and improve site functionality. You can manage your cookie preferences directly on our website or through your browser settings.
2. How We Use Your Information
Your privacy and trust are important to us. We use your information solely to:
• Respond to your inquiries and provide information about our services.
• Process and manage your bookings and billing for our therapy and coaching sessions.
• Improve our website’s functionality and user experience through anonymized data collected by cookies.
We do not use your information for any marketing purposes without your explicit consent.
3. Sharing Your Information
We do not share, sell, or distribute your personal information with third parties except as necessary to:
Process Payments:
Payment transactions are managed securely by third-party providers (e.g. PayPal). We do not store your credit card or payment information directly on our site.
Support Website Functionality:
Squarespace provides essential hosting services for our website, and they may collect anonymized data to improve site performance.
Each third-party service complies with relevant data protection regulations and is required to protect your information.
4. Cookies and Tracking Technologies
We use cookies to provide you with a better browsing experience and to understand how visitors interact with our website. Cookies allow us to:
• Maintain session integrity for returning visitors.
• Gather anonymized data for site analytics to improve usability and design.
You can manage your cookie preferences directly on our website or by adjusting your browser settings.
5. Data Security
We take your privacy seriously and implement reasonable security measures to protect your personal data. However, please note that no data transmission over the internet or electronic storage method is fully secure.
6. Your Data Protection Rights
Depending on your location, you may have certain rights over your personal information, including:
Access:
You may request a copy of the personal information we hold about you.
Correction:
You can request that we correct any inaccuracies in your data.
Deletion:
You have the right to request that we delete your data, except for data we may be required to retain for legal or contractual reasons.
If you wish to exercise these rights, please contact us at hello@thatinnerstuff.com.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy. After that, we will securely delete or anonymize your information unless legal or regulatory obligations require retention.
8. Changes to This Privacy Policy
We may occasionally update this privacy policy to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page, and we encourage you to review it periodically.
